Shipping policy

Last updated: 12 October 2026

At Scrappy, we're all about giving good creative materials a new home. We carefully pack every order and do our best to get your crafty treasures on their way as quickly and affordably as possible.

Here's everything you need to know about shipping your Scrappy finds.

Where we ship

We currently ship throughout Aotearoa New Zealand.

International shipping isn't available through our online store at this stage, but you're welcome to contact us if there's something you're particularly interested in.

Shipping costs

We try to keep shipping affordable so more money can go towards making things.

  • Free standard shipping: On orders of $25 or more within New Zealand.

  • Orders under $25: Shipping costs are calculated at checkout based on the size, weight and destination of your order.

  • Untracked postage: Some smaller, lightweight items may be sent by standard untracked post to keep costs down.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Processing times

Scrappy is a small, independently run business, so every order is packed with care.

We aim to process and dispatch orders within 2–3 business days of receiving payment.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During particularly busy periods, such as product launches or seasonal sales, processing may take a little longer.

If there's a significant delay with your order, we'll do our best to let you know.

Delivery times

Once dispatched, delivery times depend on the shipping provider, destination and service used.

As a general guide:

  • Standard courier delivery: Approximately 2–5 business days.

  • Rural delivery: May take an additional 1–3 business days.

  • Untracked standard post: Delivery times may vary and can take longer than courier services.

These timeframes are estimates rather than guaranteed delivery dates.

Public holidays, severe weather and courier network delays may affect delivery times.

Tracking your order

Where tracking is available, we'll provide tracking details once your order has been dispatched.

Some smaller items may be sent using untracked postage. If your order is sent this way, tracking information won't be available.

Packaging

We're big fans of reusing things, including packaging.

Where practical, your order may arrive in a reused box, envelope or other packaging that's already had a previous life.

We aim to use recycled, recyclable or reused packaging materials wherever possible, while making sure your items are properly protected.

Your parcel might not be dressed for a fancy occasion, but what's inside is what counts.

Incorrect delivery details

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at hi@scrappy.nz.

We'll do our best to update your details before your order is dispatched.

If an incorrect or incomplete address supplied at checkout results in a parcel being returned, additional shipping charges may apply to resend the order.

Lost or damaged parcels

We take care when packing orders, but occasionally things go wrong during delivery.

If your parcel arrives damaged, is missing items or hasn't arrived within the expected delivery timeframe, please contact us at hi@scrappy.nz.

Include your order number and a description of the issue, along with photographs if your parcel arrived damaged.

We'll investigate the problem with the delivery provider and arrange an appropriate solution in accordance with our obligations under New Zealand consumer law.

Using an untracked postage service doesn't affect your consumer rights.

Local collection

Local collection is available in Kirikiriroa Hamilton.

If collection is available, you'll be able to select this option at checkout and receive instructions once your order is ready.

Please don't arrive to collect an order until you've received confirmation that it's ready.

Digital products

Digital products, including downloadable patterns and printable resources, don't require shipping.

These products are delivered electronically, with access or download instructions provided after purchase.

Questions?

If you have any questions about shipping, delivery or your order, please get in touch.

Scrappy
Email: hi@scrappy.nz
Website: scrappy.nz
Kirikiriroa Hamilton, Aotearoa New Zealand